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TM PORTAL

Supervisor Guide

SUPERVISOR GUIDE

Approve any roster change, roster management, Timesheet, and leave requests.

Direct head of the Mentor.

NAVIGATING DEPUTY

RAISING A TICKET

For any irregularities in the TMs shift. From being late, to awol, to responses in changing their shift. To ensure that all of these would be recorded properly, a ticket must be raised via deputy.

A ticket is represented by a message in the Deputy Newsfeed. All tickets must be tagged to the Leadership team, which is composed by Sean, Trev, Maya, Coco and Jehan. 

This can be done via Phone and via PC.

Format of the ticket would look like this:

[SUBJECT HEADER] [DATE]

[Message and explanation]

[Attached Proof if there is]

ACCESSING EMPLOYEE INFORMATION

Having a supervisor access can be tricky. The only information you can grab are for all with “Employee” access.

While in editing their shifts, you can only edit client hours of the team members assigned to you and but you can edit everyone’s internal hours.

You can identify which client hours can you edit by checking the “Location” portion of deputy. 

DAILY CHECKLIST

MONITORING TMS BRIEF INS AND OUT

Ensure that no one is late or AWOL. (Didn’t brief in for more than 15 mins). For any irregularities in their shift, please be sure to raise a ticket via deputy.

Summary can be seen in the location section.

MONITORING LEAVE REQUESTS

Approving Leave Requests. We’re not completely strict with our leaves given that it is unpaid, but we have to ensure that these are all valid, and it doesn’t compromise their work.

 

TMS ROSTER CHANGE REQUESTS

Any Changes on their roster, all you have to do is edit their shift.

Please be sure to hit publish after.

MONTHLY CHECKLIST

TMS AND MENTOR EVALUATION SUMMARY

Creation of the summary of the TMs and Mentor Evaluation using the prescribed template

TMS AND MENTOR EVALUATION SUMMARY

Mentors to evaluate the Supervisors using the prescribed evaluation sheet

SUPERVISOR EVALUATION TO MENTOR

Supervisors the Mentors using the prescribed evaluation sheet



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